Frequently Asked Question
This section contains answers to frequently asked questions. It will help you find responses to the most common inquiries you may have.
General Information
We specialize in building websites and online stores using WordPress and OpenCart. These platforms offer flexibility, scalability, and user-friendly interfaces for businesses of all sizes.
We offer both. We can design a fully custom website tailored to your brand, or we can work with high-quality templates and customize them to fit your needs and budget.
Absolutely! Both WordPress and OpenCart come with admin dashboards that are easy to use. We also provide guidance and support to help you manage your content confidently.
Yes, we implement basic SEO best practices during development, including clean URLs, meta tags, responsive design, and fast loading speed. We also offer extended SEO packages if needed.
Yes. We integrate popular payment gateways (like PayPal, Stripe, or local systems) and shipping modules that fit your region and business model.
Payment Information
We accept payments via bank transfer (ACH/wire), PayPal, and major credit/debit cards. Other methods may be available upon request.
Yes. We typically require a 30–50% deposit before starting a project. The remaining balance is due upon project completion or according to a milestone schedule.
No. All project costs are discussed and approved in advance. Any extra features or requests outside the original scope are quoted separately.
Yes. For larger projects, we offer milestone-based payments or custom installment plans to fit your budget and timeline.
Absolutely. We provide a detailed invoice for each payment, outlining services rendered, due dates, and payment confirmation.
Warranty
Yes. We provide a 30-day free warranty period after the website goes live. During this time, we fix any bugs or technical issues related to our development at no additional cost.
Our warranty covers any functional or display issues caused by our code or setup. It does not include content updates, third-party plugin conflicts, or new feature requests.
After the warranty ends, we offer affordable maintenance plans or hourly support to help with fixes, updates, or improvements.
Yes. We offer extended support and maintenance packages if you want continued coverage beyond the standard 30 days.
The warranty remains valid as long as no third-party modifications affect the original code. If changes made by others cause issues, we’ll still help — but it may be billed separately.
Support
Yes, we provide ongoing technical support after your website is launched. Whether it’s minor fixes, plugin updates, or performance checks — we’re here to help.
Our support includes troubleshooting issues, updating plugins and themes, fixing bugs, making small content changes, and ensuring your site remains secure and up to date.
You can contact us by email or through our client portal. We typically respond within 24 hours on business days.
Yes, we offer flexible support packages with fixed monthly rates that cover regular updates, backups, monitoring, and priority assistance.
Absolutely. If your website goes down or encounters a critical issue, we offer emergency support with priority handling — even outside regular business hours if agreed in advance.