Faq

Clear answers about our process, pricing approach, and ongoing support.

Frequently Asked Question

This section contains answers to frequently asked questions. It will help you find responses to the most common inquiries you may have.

General Information

1. What platforms do you use for website development?

We primarily work with WordPress and OpenCart.
These platforms are reliable, flexible, and well suited for both service-based websites and online stores.

Our choice of platform is always based on project requirements, not preference.

2. Do you provide custom design or use pre-made templates? +

We work with both approaches.

Depending on the project, we may design a fully custom website or adapt a well-structured template and tailor it to your brand, content, and goals. The focus is always on clarity, usability, and long-term maintainability.

3. Can I manage my website content myself after it’s built? +

Yes.

WordPress and OpenCart both include user-friendly admin panels.
We structure the site so content updates are straightforward and provide guidance to help you manage your website with confidence.

4. Do you offer SEO optimization as part of the service? +

Basic SEO best practices are included as part of development.

This typically covers clean URLs, proper meta structure, mobile responsiveness, and performance fundamentals.
Extended SEO work can be discussed separately if needed.

5. Can you integrate payment systems and delivery options into my online store? +

Yes.

We integrate payment and shipping solutions based on your region and business model.
This may include PayPal, Stripe, and other commonly used payment systems, as well as appropriate delivery and fulfillment options.

Price Information

1. How much does a website typically cost? +

Website pricing depends on scope, structure, and functionality.
As a general reference:

  • Informational and service-based websites typically start from $3,000
  • E-commerce websites usually start from $5,000

Final pricing is determined after reviewing project requirements and goals.

2. Why don’t you publish fixed prices? +

We don’t use one-size-fits-all packages.
Each project is scoped individually to ensure the solution fits the business, not the other way around.

This approach helps avoid unnecessary features and keeps the project focused and efficient.

3. What factors influence the final cost? +

Project pricing may vary depending on:

  • Number of pages and content structure
  • Design complexity and customization
  • Integrations and functionality
  • Performance, SEO, and technical requirements
  • Ongoing support or maintenance needs
4. Do you offer phased or milestone-based payments? +

Yes.
Most projects are structured around clear phases or milestones, discussed and approved in advance.

Payment Information

1. What payment methods do you accept? +

We work with several payment methods to accommodate both U.S. and international clients.

Common options include bank transfer, PayPal, and credit or debit card payments via Stripe.
The preferred payment method is discussed in advance and selected based on what is most convenient for the client.

2. Do you require an upfront payment? +

Most projects begin with an initial payment after the scope and terms are agreed upon.

Payment structure depends on the size and complexity of the project and is always discussed before work starts.

3. Are there any additional or hidden fees? +

No.

All project costs are reviewed and approved in advance.
Any work outside the agreed scope is discussed separately before moving forward.

4. Can I pay in installments? +

Yes.

Larger projects are typically structured around clear phases or milestones.
This allows payments to be spread over the project timeline in a transparent and predictable way.

5. Will I receive an invoice for my payment? +

Yes.

An invoice is provided for each payment, outlining the agreed scope, amount, and payment confirmation for your records.

Warranty

1. Do you offer a warranty after the website is launched? +

Yes.

We include a post-launch warranty period to ensure everything works as intended after the website goes live. During this time, we address any bugs or technical issues related to our development at no additional cost.

2. What does your warranty cover? +

The warranty covers functional or display issues caused by our code or initial setup.

It does not include content updates, third-party plugin conflicts, or new feature requests outside the agreed scope.

3. What happens if I find a bug after the warranty period ends? +

After the warranty period, we can continue to assist through ongoing maintenance or hourly support.

This allows us to handle fixes, updates, or improvements as needed without interrupting the site’s operation.

4. Can the warranty period be extended? +

Yes.

Extended support and maintenance options are available if you prefer continued coverage beyond the initial warranty period.

5. Is the warranty valid if I make changes to the site myself? +

The warranty remains valid as long as changes do not affect the original code or setup.

If third-party modifications cause issues, we’re still happy to help, but the work may be billed separately.

Support

1. Do you offer technical support after the project is completed? +

Yes.

We provide ongoing technical support after the website is launched. This may include minor fixes, updates, performance checks, and general technical assistance as needed.

2. What kind of support do you offer? +

Support typically includes:

  • Troubleshooting technical issues
  • Plugin and theme updates
  • Bug fixes
  • Small content or layout adjustments
  • Basic security and performance checks

Support scope depends on the project and the selected support arrangement.

3. How can I request support if I encounter a problem? +

Support requests are handled by email.

This helps us track issues clearly and respond efficiently.
We usually reply within one business day.

4. Do you offer monthly maintenance plans? +

Yes.

We offer flexible maintenance and support plans that cover regular updates, backups, monitoring, and ongoing assistance.
Details are discussed based on the website’s needs and level of activity.

5. Is emergency support available? +

Yes.

Emergency support can be arranged for critical issues such as site downtime.
Availability and response expectations are discussed in advance to ensure clarity.

If you have additional questions or would like to discuss a specific project, feel free to reach out.

We’re happy to clarify details and help you understand the next steps.